Terms of Use

Rexall Pharmacy Group Ltd.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING MEDITRUST.CA, THE MEDITRUST.CA ACCOUNT WEBSITE OR ANY MEDITRUST SOFTWARE APPLICATION FOR MOBILE DEVICES. BY USING THE WEBSITES OR APPLICATIONS YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS OF USE AND AGREE TO THE TERMS OF THE REXALL PHARMACY GROUP LTD. ONLINE PRIVACY STATEMENT. PLEASE READ THESE TERMS OF USE CAREFULLY.

LAST UPDATE: August 22, 2016

These Terms of Use cover the MediTrust.ca website, the MediTrust Account Website and any other websites and software applications for mobile devices that may be developed in connection with the MediTrust home delivery service in the future (collectively the “Sites and Applications”).

For the purpose of these Terms of Use, unless otherwise stated, all references to “Rexall” or “we” include Rexall Pharmacy Group Ltd. (“Rexall Group”), as well as its affiliates Rexall/Pharma Plus Pharmacies Ltd., Rexall/Pharma Plus Pharmacies (SASK) Ltd. and Rexall/Pharma Plus Pharmacies (BC) Ltd., and each of their respective agents, representatives and third party service providers, and each of their respective affiliates.

For the purpose of these Terms of Use, Rexall, Pharma Plus and Rexall Pharma Plus will collectively be known as a “Rexall Pharmacy” or “Rexall Pharmacies” and a pharmacist at Rexall, Pharma Plus or Rexall Pharma Plus will be known as a “Rexall Pharmacist”.

MediTrust is a home delivery service that is available to residents of Canada, excluding Quebec, which is administered through certain Rexall Pharmacies. A description of the services offered under this program can be found here.

You are entitled to have access to the Sites and Applications because you are a customer of one of the pharmacies operated by Rexall under the MediTrust home delivery brand. Through the Sites and Applications, you will be able to record, access and change your personal information, including personal health information, insurance information and financial information (“Personal Information”). You will also be able to a request prescription fills, refills and transfers. Policies concerning the use of your Personal Information are set forth in the Rexall Group Online Privacy Statement, which can be found here.

If you are a resident of British Columbia, you will receive MediTrust pharmacy services from a Rexall pharmacy located in British Columbia.

If you are a resident of Alberta, you will receive MediTrust pharmacy services from a Rexall pharmacy located in Alberta.

If you are a resident of Saskatchewan, you will receive MediTrust pharmacy services from a Rexall pharmacy located in Saskatchewan.

If you are a resident of Manitoba you will receive MediTrust pharmacy services from a PharmaPlus pharmacy located in Manitoba.

If you are a resident of Ontario, you will receive MediTrust pharmacy services from a PharmaPlus pharmacy located in Ontario.

If you are a resident of New Brunswick, you will receive MediTrust pharmacy services from a PharmaPlus pharmacy located in New Brunswick.

If you are a resident of Prince Edward County, Nova Scotia or Newfoundland, you will receive MediTrust pharmacy services from a PharmaPlus pharmacy located in New Brunswick.

If you are a resident of the Yukon, the Northwest Territories or Nunavut, you will receive MediTrust pharmacy services from a Rexall pharmacy located in British Columbia.

If you reside in a different province than the pharmacy that will be providing you with MediTrust home delivery services, you may need to contact the regulatory authority of that pharmacy’s jurisdiction if you have any concerns.

ACCOUNT

In order to access certain areas of the Sites and Applications, you will need to create an account with your email address and password. You agree to be responsible for maintaining the confidentiality of your password, and any other account identifiers which you choose or are assigned to you, as a result of any registration with the Sites and Applications. Further, you will promptly notify Rexall (using the contact information at the end of these Terms of Use) of any unauthorized use of your account.

If you choose to share your account identifiers with your caregiver or other person who will manage your personal account on your behalf, you are responsible for all actions taken by such person with respect to the use of your account. The person with whom you share your account identifiers will have full access to your personal account and will be able to modify your account and make requests to Rexall through your account. Rexall will assume that any modifications to your account and any requests made to Rexall (for example, a request to transfer or a request to fill or refill your prescription) are being made by you or on your behalf by an authorized individual. REXALL WILL NOT BE LIABLE, DIRECTLY OR INDIRECTLY, IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR IN CONNECTION WITH, YOUR DISCLOSURE OF YOUR ACCOUNT IDENTIFIERS OR THE USE OF THE SITES AND APPLICATIONS BY A PERSON WHOM YOU AUTHORIZE TO ACCESS YOUR PERSONAL ACCOUNT.

All references to your use of the Sites and Applications in this Terms of Use or in the Privacy Statement apply to the use of the Sites and Applications by a person whom you authorize to access your personal account.

In registering for a personal account, you will be providing Rexall with Personal Information. You authorize Rexall to collect and use all information provided by you in connection with your registration and for your use of the Sites and Applications in order to administer, maintain and improve their functioning. Your Personal Information will be disclosed to agents and/or third party services providers of Rexall that are responsible for the administration and maintenance of the Sites and Applications. REXALL WILL NOT BE RESPONSIBLE FOR THE ACCURACY, MAINTENANCE OR USE OF ANY INFORMATION YOU PROVIDE, NOR BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR IN CONNECTION WITH, YOUR PROVISION OF ANY INFORMATION TO REXALL THROUGH THE USE OF THE SITES AND APPLICATIONS.

USE OF SITES AND APPLICATIONS

The Sites and Applications are intended for Canadian residents (excluding Quebec) who have reached the age of majority in the province they reside. By accessing these Sites and Applications you represent that you are at least the age of majority in the province in which you reside, and you agree to use the information contained on the Sites and Applications in accordance with all applicable local, provincial, national or international laws and regulations.

ACCESS TO PERSONAL INFORMATION

Through the Sites and Applications, you will be able to record, access and change your Personal Information. You can also use the online services to request a transfer of your prescription to the applicable Rexall Pharmacy, and to request a fill of a new prescription or refill of an existing prescription. Access to your Personal Information is being provided for general informational and record-keeping purposes or to permit you to, for example, request a fill, refill or transfer of a prescription. The Personal Information that you can access does not, nor is it intended to be construed as medical, legal, or other professional advice or opinion, or represent your comprehensive or complete medical history.

Rexall does not recommend or endorse any specific tests, products, procedures, opinions or other information that may be mentioned on the Sites and Applications.

THE CONTENT OF THE SITES AND APPLICATIONS IS NOT INTENDED TO REPLACE OR SUBSTITUTE THE ADVICE OF YOUR PHYSICIAN, YOUR PHARMACIST OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL. YOU SHOULD SPEAK TO A REXALL PHARMACIST OR YOUR OTHER OWN HEALTHCARE PROFESSIONALS, WHO ARE THE BEST SOURCE OF INFORMATION REGARDING YOUR HEALTH-RELATED QUESTIONS. ABSOLUTELY NO INFORMATION CONTAINED OR ACCESSIBLE THROUGH THE SITES SHOULD BE CONSTRUED AS TAKING THE PLACE OF YOUR PHYSICIAN’S OR OTHER QUALIFIED HEALTHCARE PROFESSIONALS ADVICE. REXALL IS NOT RESPONSIBLE FOR ANY RELIANCE OR DECISIONS MADE BY YOU BASED ON THE INFORMATION AVAILABLE ON OR THROUGH THE SITES.

DO NOT USE THIS INFORMATION TO DIAGNOSE OR TREAT A MEDICAL CONDITION OR HEALTH PROBLEM. YOU SHOULD NEVER DISREGARD OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF SOMETHING THAT YOU HAVE SEEN ON THE SITES.

IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.

IF YOU BELIEVE THAT THERE IS AN ERROR IN YOUR PERSONAL INFORMATION, INFORM A REXALL PHARMACIST OF THIS ERROR IMMEDIATELY BY CONTACTING 1-888-792-3667.

NON-PERSONAL INFORMATION

All material available through the Sites and Applications including, but not limited to, pictures, illustrations, designs, icons, text, audio clips, video clips, names, trade-marks, trade names, product and clinical information, software and logos (collectively, the “Content”) and all intellectual property rights therein, are owned, controlled, or licensed by Rexall or other individuals or organizations and are protected by worldwide intellectual property laws. You may use Content for your personal use for non-commercial purposes but no modification or further reproduction of Content is permitted. The Content may not otherwise be copied, downloaded, reproduced, deleted, modified, republished, retransmitted, displayed, or used to create derivative works or performances without the express written permission of Rexall Group or the respective owner of such Content, as applicable. All other rights reserved. Except as expressly provided above, nothing contained herein shall be construed as conferring upon you any license or right in the Content.

Names, trademarks, trade names, trade dress, logos and products of Rexall are protected by trademark laws and may not be used for advertising or publicity purposes, or to indicate any affiliation with or endorsement by Rexall, except with the express written permission of Rexall Group. Other product, service and company names mentioned on the Sites and Applications are for identification purposes only and may be trademarks of their respective owners.

COPYRIGHT

All software and technology used on the Sites and Applications is the property of Rexall and protected by Canadian and worldwide copyright laws. The Content may only be used for promotion or selling purposes with the written consent of Rexall Group. Any use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Content is strictly prohibited. Reverse engineering and data-mining of the services offered through the Sites and Applications are serious offenses and legal action will be taken against any violation.

RESTRICTIONS

While using the Sites and Applications, you agree not to: (i) interfere with other users’ use of the Sites and Applications; (ii) transmit any files which may contain viruses, or other contaminating or destructive properties; (iii) post or transmit material for advertising or commercial purposes; (iv) impersonate or misrepresent your affiliation with any person or entity; (v) post or transmit any content which may injure, disparages or constitutes defamation or libel of any third party; or (vi) post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material or any material that constitutes or encourages criminal conduct or that violates any law.

Rexall reserves the right to take any steps it deems necessary to prevent or restrain any unauthorized or prohibited access or use of the Sites and Applications, including without limitation, taking legal action, or suspending or terminating your access without notice.

DISCLAIMER OF WARRANTIES

THE SITES AND APPLICATIONS, INCLUDING ANY PERSONAL INFORMATION ACCESSED THROUGH THE SITES AND APPLICATIONS, OR ANY OTHER CONTENT MADE AVAILABLE ON OR THROUGH THE SITES AND APPLICATIONS, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REXALL EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, EXPRESS, IMPLIED OR COLLATERAL, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

REXALL DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY PERSONAL INFORMATION OR ANY OTHER CONTENT ACCESSED THROUGH THE SITES AND APPLICATIONS. INFORMATION THAT IS PERIODICALLY UPDATED MAY NOT BE CURRENT AT THE MOMENT YOU VISIT THE SITES AND APPLICATIONS AND MAY CONTAIN ERRORS.

REXALL MAKES NO WARRANTY THAT THE SITES AND APPLICATIONS WILL MEET YOUR REQUIREMENTS; THAT THESE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; THAT MESSAGES OR REQUESTS WILL BE DELIVERED; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SITES AND APPLICATIONS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

YOUR USE OF THE SITES AND APPLICATIONS AND THE CONTENT IS AT YOUR SOLE RISK. YOU ARE RESPONSIBLE FOR VERIFYING ANY PERSONAL INFORMATION OR OTHER CONTENT BEFORE RELYING ON IT. FOR GREATER CERTAINTY, YOU AGREE THAT ALL RISK ASSOCIATED WITH THE USE OF, OR RELIANCE ON, ANY PERSONAL INFORMATION OR CONTENT OF THE SITES AND APPLICATIONS, RESTS WITH YOU. YOU FURTHER AGREE THAT REXALL WILL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, IN ANY WAY FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF, OR IN CONNECTION WITH YOUR USE OF, OR RELIANCE ON, ANY PERSONAL INFORMATION OR CONTENT OF THE SITES AND APPLICATIONS.

NO LIABILITY

IN NO EVENT WILL REXALL BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE SITES AND APPLICATIONS, ANY WEBSITES LINKED TO THE SITES AND APPLICATIONS, THE CONTENT OF THE SITES AND APPLICATIONS OR THE PERSONAL INFORMATION ACCESSIBLE ON THE SITES AND APPLICATIONS OR SITES LINKED TO THE SITES AND APPLICATIONS, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL REXALL OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITES AND APPLICATIONS BE LIABLE TO YOU IN ANY MANNER WHATSOEVER FOR ANY DESIGN MADE OR ACTION OR NON-ACTION TAKEN BY YOU IN RELIANCE UPON THE PERSONAL INFORMATION ACCESSIBLE OR CONTENT PROVIDED THROUGH THE SITES AND APPLICATIONS.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless each of Rexall Group, its affiliates, each of their respective officers, directors, employees, agents, representatives and service providers, including all third parties mentioned on any of the Sites and Applications, from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from or related to: (a) your breach of these Terms of Use; (b) your access to, use of or reliance upon the Sites and Applications, your Personal Information that is accessible through the Sites and Applications , or the Content of the Site and Applications ; or (c) your infringement of any intellectual property or privacy rights of any person.

GENERAL

The Sites and Applications are owned and operated by Rexall Group and third party service providers. These terms and conditions contained herein represent the entire agreement between Rexall and you. By using the Sites and Applications, you agree that any disputes arising from your use of the Sites and Applications shall be governed exclusively by the laws of the Province of Ontario and the laws of Canada applicable in the Province of Ontario. You agree not to raise conflict of laws principles in an attempt to defeat the application of these laws and you expressly consent to the exclusive forum, jurisdiction and venue of the courts of Ontario and/or the Federal Court of Canada.

The section titles are for convenience only and have no legal or contractual effect.

If you have any questions about these Terms of Use, please contact Rexall Pharmacy Group Ltd. at Toll-free: 1-877-378-4100 or click here to contact us. You can also contact Rexall Pharmacy Group Ltd. by mail at:

  • Rexall Support Centre
  • Rexall Pharmacy Group Ltd.
  • 5965 Coopers Ave.
  • Mississauga, Ontario
  • L4Z 1R9